Case study · Privacy Anderson Healthcare — privacy program transformation
A multi-facility health system replaced fragmented privacy spreadsheets and disconnected vendor tools with CPS One. The privacy team lead's words: "We were drowning in different systems. Privacy documented things one way, security another, compliance had their process. Finding anything was like searching for a needle in a haystack." After CPS One: unified documentation, faster patient response, expanded use into risk assessments and additional security modules.
See CPS One Case study · PES One Academic medical center — 40% IVR containment
An 18-month PES One deployment that redefined patient services at a large midwestern academic medical center. Voice and digital channels working in concert. Empathy guardrails on every interaction. Live agent warm-handoff when warranted. The CDIO summary: PES One "considers the full patient journey and intelligently balances automation with human interaction. The adaptability of the experience was the number one differentiator."
See PES One Case study · Privacy + Compliance St. Luke's Health System — auditing and assessment
CPS One streamlined the assessment and auditing process for a major regional health system, allowing the privacy team to deliver immediate results and feedback to management. Barb Beckett, RHIT, CHPS, System Privacy Officer: "Our privacy team is enjoying the new assessment tool. It has streamlined our auditing process, allowing us to provide immediate results and feedback to management."
See CPS One